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Showing Item 1 of 1
Cases in hospitality management : a critical incident approach / Timothy R. Hinkin.
Hinkin, Timothy R.
(
Author
).
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Location:
Fennell
STACKS
TX911.3 .M27 H56 2006
Barcode:
0134108249563
Status:
Available
Record details
ISBN:
9780471686934
(pbk.)
ISBN:
047168693X
(pbk.)
Physical Description:
ix, 157 p.
Edition:
2nd ed.
Publisher:
Hoboken, N.J. :
John Wiley & Sons,
c2006.
Content descriptions
Formatted Contents Note:
Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.
Search for related items by subject
Subject:
Hospitality industry
>
United States
>
Management
>
Case studies.
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