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Cases in hospitality management : a critical incident approach / Timothy R. Hinkin.

Hinkin, Timothy R. (Author).
Book Book

Copies

Location: Fennell STACKS TX911.3 .M27 H56 2006
Barcode: 0134108249563
Status: Available

Record details

  • ISBN: 9780471686934 (pbk.)
  • ISBN: 047168693X (pbk.)
  • Physical Description: ix, 157 p.
  • Edition: 2nd ed.
  • Publisher: Hoboken, N.J. : John Wiley & Sons, c2006.

Content descriptions

Formatted Contents Note:
Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.
Subject: Hospitality industry > United States > Management > Case studies.
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260 . ‡aHoboken, N.J. : ‡bJohn Wiley & Sons, ‡cc2006.
300 . ‡aix, 157 p.
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Search Results Showing Item 1 of 1