Rev. ed. of: Principles and methods of quality management in health care / Donald E. Lighter, Douglas C. Fair. 2000.

Includes bibliographical references and index.

The rationale for quality improvement in health care -- Group processes in health care quality improvement -- Process orientation in health care -- Statistical process control -- Statistical process control approaches -- Advanced statistical process control -- Advanced statistical applications in continuous quality improvement -- Clinical processes -- Strategies for implementing quality improvement -- Making continuous quality improvement work -- Legal and regulatory issues in quality improvement -- The future of continuous quality improvement in health care.