Includes bibliographical references (p. 187-192) and index.

The first encounter -- The nurse as a person : theories of self and nursing -- Patients as people : standards to guide communication -- Cultural diversity : awareness and respect -- Establishing a therapeutic relationship -- Interviewing skills : a clinical art and science -- Reading nonverbal cues and body language -- Humor -- Anger, anxiety, and difficult communication styles -- Life-threatening illness : communication when time is limited -- Patients with pain -- Physical impairments to communication -- Communicating with different age groups and families -- Communicating with peers and other healthcare providers -- Conflict resolution and negotiation skills -- A conclusion and a beginning.

"Communication for Nurses offers valuable techniques delivered in a concise, user-friendly format that encourages reader's development of a personal, professional communication style. Topics include effective communication in difficult situations, the nurse-patient relationship, working with different patient groups and families, and communicating with other healthcare providers."--BOOK JACKET.