| Pt. 1. Getting started: basic communication competence. Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping -- Solving problems together -- Understanding each other: communication and culture -- Working together in groups -- The changing world of electronic communication -- Pt. 2. Building relationships. Warmth -- Respect -- Genuineness -- Empathy -- Self-discolure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Pt. 3. Building confidence. Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Pt. 4. Meeting challenges. Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment. |