Includes glossary.

Includes bibliographical references and index.

Part 1. Establishing Context and Basics. Becoming a Successful Business Communicator -- Managing the Communication Process: Analyzing, Composing, Evaluating.

Part 2. Working with Others. Who Am I? Understanding and Adapting Interpersonal Communication Styles -- Who Are You? Understanding Intercultural Communication and Workplace Diversity -- What Are the Tools and What Are the Rules? Communication Technologies in the Workplace -- How Can We Be Better, Together? Collaboration and Productivity.

Part 3. Delivering Effective Messages. Communicating Routine Messages and Building Goodwill -- Communicating Persuasive Messages -- Communicating Bad News Messages.

Part 4. Researching, Proposing, Reporting, and Presenting. Finding and Evaluating Business information -- Preparing Business Reports and Proposals -- Preparing and Delivering Business Presentations.

Appendices. Communicating Your Professional Brand: Social Media, Resumes, Cover Letters, and Interviews -- Questions to Ask about Key Communications Technologies -- Formats for Business Documents -- Documentation and Reference Styles.

"The purpose of Business Communication: Polishing Your Professional Presence is to prepare students for workforce communication challenges by teaching them: 1) how to communicate with others (interpersonally, interculturally, and globally); 2) how, and when, to best use new technologies; and 3) how to be more strategic toward the achievement of business goals. The fundamental message of the book is as follows: "Your career success--and sometimes even the success of your company--depends on your ability to be professional, adaptable, and strategic about your communication choices."