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Value stream mapping : how to visualize work flow and align people for organizational transformation using lean business practices to transform office and service environments / Karen Martin and Mike Osterling.

Martin, Karen (author.). Osterling, Mike (author.).
Book Book


Location: Fennell STACKS HD58.8.M2867 2014
Barcode: 30731101208423
Status: Available

Record details

  • ISBN: 9780071828918
  • ISBN: 0071828915
  • Physical Description: xvii, 195 pages : illustrations ; 24 cm
  • Publisher: New York : McGraw-Hill, 2014.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Summary, etc.:
"The first of its kind--a Value Stream Mapping book written for those in service and office environments who need to streamline operationsValue Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development.Karen Martin is principal consultant for Karen Martin & Associates, LLC, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company's lean transformation in the 1990s"-- Provided by publisher.
Subject: Organizational change.
Cost effectiveness.
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