| Part One : Business communication foundations. Understanding business communication in today's workplace -- Mastering team skills and interpersonal communication. Part Two : The three-step writing process. Planning business messages -- Writing business messages -- Completing business messages. Part Three : Brief business messages. Crafting messages for electronic media -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages. Part Four : Longer business messages. Understanding and planning reports and proposals -- Writing and completing reports and proposals -- Developing oral and online presentations. Part Five : Employment messages and job interviews. Building careers and writing resumes -- Applying and interviewing for employment. |